FAQ's

Frequently Asked Ouestions

• What is required to secure my date?

First, submit all your important event details on our contact form. The team will review and schedule a tour if your special date is available. A contract and non-refundable deposit is required to lock in your date. If a deposit is not submitted, the date will remain available. It should be noted, the deposit is applied to your balance. Monthly payments required, the full balance is due 14 days prior to the event. 

• What is your minimum hours for booking?

Our minimum is 4 hours Monday - Sunday. If less than 4hours are desired please contact us for quote. 

• Will I be able to come in early to setup for my event?

This is a very popular question. Yes, if you booked our basic package please communicate with staff for additional set-up time. 

If you book gold or silver package than it is only 4 hours. Additional set-up is not needed. Please consider the time you will need at the time of booking.

• What are your hours of operation?

Monday - Saturday 9am-11:30pm & Sunday 10am-11:30pm.

• Will I be responsible for cleaning?

Clients are required to return the space the same way it was received. All trash and decorations must be removed from premises and no trash should be left outside of the venue. Mopping and sweeping is not required. Trash bags are provided.

• Is parking available?

Yes, there is free parking within our center.

• Is there a prep kitchen?

There is a not a kitchenette available. We include a prep table and 4 chaffer dishes for food.

• Will I be able to setup the day before?

This is based on availability. A fee may be applied. 

• Are outside vendors allowed?

Definitely, all vendors are welcomed and must be insured and/or licensed. The vendors will have access to the space for the time that you have booked. Inform your vendors of the time you booked ahead of time to properly assist them.

• Are DJs allowed?

We allow the use of outside DJs. DJs can provide their own speakers and microphones. DJs must be mindful of noise levels during the event to avoid any disturbances to our neighbors. The venue reserves the right to ask the DJ to adjust sound if it becomes a disturbance.

All bookings will include bluetooth speakers so that DJs are not needed.

• Is alcohol allowed?

 Please contact us for more information. 

• What type of decorations are NOT allowed?

No nails, tape, double sided tape, command hooks, screws, staples or penetrating items are to be used on our walls or floors. NO OPEN FLAMES. Candles must be placed inside vase or some type of container. No glitter - this is very hard to clean and if found the security hold is withheld. Cold sparklers are allowed.

• Is smoking allowed?

This is a drug free and non-smoking facility at all times, and there are no exceptions. Smoking is allowed in the parking lot 100 feet away from the building.

 

• What is your cancellation policy?

If your event needs to be canceled for any reason, please contact us through email at info@popelitenola.com or phone 504-264-1663. Event balances are nonrefundable and every accommodation will be made to reschedule upon availability. 

• Are tours available?

Yes, click here to submit your desired date and time. Tours are Monday-Thursday by appointment only. Weekend availability varies please contact us at 504.264.1663 if desired. 

https://popelitenola.hbportal.co/schedule/63b36e53cc971c15a32bf731

• Can I have more information about your pricing?

Definitely, contact us here. 

Email: info@popelitenola.com

Phone: 504.264.1663

Or Chat Online M-SUN 9am-7pm